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2008-08-21 0:14

飞猪同学曰过,我公司(sohu)的文章最终页是真正的killer app(杀手级应用)。

早一两年买的电脑,打开页面,CPU忽地就窜上100%,不搞死你不罢休,嘿嘿!我对飞猪同学很抱歉,这个,这个,就用傲游或Firefox吧,都有广告过滤的插件,保证最终页那叫一个清爽。于是想到了《连线》杂志的遭遇。

《连线》(Wired),网络杂志的先锋,总之很牛逼就是了。但是这本杂志的广告页所占比例已经上升到53%,而且出现了广告的变种,杂志开篇就是一堆产品介绍,全是整页整页的,如果把这个也算作是广告,整本杂志有198.5页广告,占全部杂志页码的68%。国外一个有闲且富有DIY动手精神的哥们写了《如何阅读连线杂志》,图文并茂地教你如何撕广告,感兴趣地接下来看吧

How to Read Wired

wired-rip.jpg

In October 1995, Suck.com published a story by editor Joey Anuff (aka The Duke of URL) on How To Read Wired. In short, his advice was to take a hearty dollop of irony and then rip out all the back-to-back ads.

Twelve years ago, according to Suck, Wired 3.09 contained 206 pages, of which 90 were full-page ads. If you included the partial-page ads, the ad/content split was an even 50/50.

I decided to revisit Suck’s how-to with Wired’s December 2007 issue (15.12). It had 290 pages, of which 151 were full-page ads. Today, if you include the partial-page ads, the ad/content split is about 53/47.

If anything has changed, it’s the amount of product-driven content. This issue contained 18 pages in the front of the book that were devoted entirely to products (What’s Inside Lotrimin Ultra? Play Super Mario! Wow, Expensive Motorcycle!). Then there’s the Wish List, “a survey of the stuff we’re dying to get (and give) this holiday season,” which includes a Top Ten that lasts for 12 pages, plus 24 pages of some of the most blatant product placement I’ve ever seen in a magazine. Check out this spread and tell me if it’s an ad or not.

wired-adornotad.jpg

If you include all this product placement with the ads (where it belongs), it totals 198.5 pages, which is 68% of the magazine, leaving 91.5 pages of actual content. Sad.

Suck’s instructions still work like a charm. Wired is printed with perfect binding, and pages come out like butter. I removed any page that had ads on both sides. If Wired has changed at all, it’s that they’ve gotten better at avoiding this situation. Of the 151 full-page ads, only 88 were doubled-up, allowing me to tear out 44 pages. Still, what a difference.

wired-thin-inset.jpg

Inset photo courtesy of Suck.com.

I’ll say this for Wired: As much as they’ve let rampant consumerism take over the book, they still treat their Features section as sacrosanct. There’s nary an ad to be seen from Noah Sachtman’s “What Went Wrong” on how techo-optimism led us astray in Iraq (an amazing story, a shame it had such an ugly corner-to-corner design) to the end of Carlyle Adler’s “The Secrets of Silicon Valley” on thefunded.com’s pole vault over the walls of Sand Hill Road (with a beautiful angular text design and b&w photos by Rainer Hosch).

Wired, like the internet itself, has grown up a lot over the last 12 years, sometimes with the grace of the adolescent it was. But in web years, it’s about 150-years-old now, and far be it from us not to show our elders the respect they’ve earned.

Here’s to ya’, old man.

 
2008-08-16 12:18
1—logo:
基本logo特征,符合logo设计基础(平面设计通用)显示器效果:清晰度,最小尺寸(因显示器分辨率而带来的,等同线下平面设计的印刷效果)

2—文字:
内容等级决定字体、字号大小、粗细;状态决定颜色(默认或者根据网站特殊统一)

3—广告、内容图片:
尺寸样式的定位,同一页面的和谐性,图片的优化,位置的节奏,大小对比。

4—icon:
品牌性,表达准确合理,设计手法(依据品牌性),一致性,作用:吸引,醒目,方便识别、理解、操作、记忆。

5—可点击(button):
区别(不可点击),根据人的生活经验:厚度,可按,质感(实体联想),色彩(品牌性、统一性、对比性);统一的样式大小(依据里面文字的内边距统一)

6—背景图片:
氛围效果营造,同产品的统一性,优化(品质大小,色彩信息,实现方案),

7—图文排版:
主图次文,图文节奏,空隙,模块化。

8—当前状态:
放大(形状),变色(反色、对比色、明度纯度区别色),链进链出后指定内容提示。

9—交互控件:样式合理准确性(人对系统默认的认知和生活常规认知),状态(视觉表现样式和动作过程优化),创意。

10—loading:
内容关联性(loading前后的内容关联),无聊等待的乐趣,体积、面积优化,创意。

11—用户反馈_ 成功、出错、提示、无结果:
文案(明确、合理、人性化、创意),图形(明确、醒目、色彩的心理认知准确度)。

12—动画效果:
过程合理(模拟真实环境的合理化),连续,节奏感,用户日常动作表现,音效配合,创意。

13—首尾设计:
首(品牌宣传、自身特点、明确内容、气氛表达、创意。尾:呼应、节奏(与首),创意。

14—适应屏设计(全屏设计):
最大最小屏幕的考虑(文字、图片的位置、折行效果)

15—固定尺寸的栅格设计:
合理的单元格(考虑黄金分割),单元格面积节奏,边距统一性

16—demo设计样稿:
对内容最多最少的考虑。

17—页面:
品牌性,基调元素一致性,复用性,节奏感、面积感,视觉第一吸引,引导浏览,点线面关系,素描原理(运用素描的基本规律来做页面)。

18—阅读:
背景对阅读(视力)的舒适度,内容与背景的对比舒适度。

 
2008-02-12 0:22

这个故事足以让大多数做UE设计的同学们兔死狐悲,祈祷自己不要遇到类似的情形。为什么要有一个产品经理?或者说,即使没有“产品经理”的明确职位,也应该有承担产品经理职责的团队成员,负责把握产品的商业需求,深刻理解用户需求、公司利益,并能将设计意图以相关各方容易理解的方式清晰、准确地表达。

闲话少说,大家读故事吧,^_^   (推荐:高巍)

------------------------------------------------------------

非设计师谈设计(二)

接着胖胡斐上一期的《 非设计师谈设计》,这一次我们邀请了淘宝媒体业务部的主管——重阳。

重阳在淘宝又被称为“大少爷”,众女生心目中淘宝最帅的男人。叫大少爷也是有来历的,据说是当年淘宝和同行比赛投广告的时候,从大少爷手上花出去的钱,养活了大大小小无数网站……

当然,这都是传闻了,我只知道大少爷在广告创意、活动规划方面那是相当的拿手。淘宝大大小小的市场活动、站内活动,都少不了他的主意。所以这次特意邀请他来写写与我们UED合作的感受,特别是讲讲他当年怎么“折磨”我们的设计师岱岩同学的故事。

希望从这个完整再现整个设计过程(换句话说,有点流水帐……嘿嘿嘿)的案例中,大家可以看到对同一个设计,设计师和“客户”的不同视角。也希望大家能对我们的设计提出更多的建议和意见,帮助我们进步。下面看重阳讲的故事……

我年轻的时候,干过不少傻事。承志找我写个东西,意思是把我干的傻事记录下来,以儆效尤。我盯着承志的眯缝眼研究了半天,没有发现要挤兑我的意思,就答应了。之后我就使劲地想,要写多少内容在里面。这期间我想到了商业需求、情绪板、沟通、用户体验……总之就是很多啦!后来我想到“杨逍红”的时候,一下就觉得很不好意思。于是我毅然决定,在这篇里,就只说一件事。这样一想,我就感觉自在了很多,心想总算挽回了一点面子。

严格说来,我要说的这件事,跟设计本身没有多大关系,说的其实是策划的事情。但就承志这次的命题来看,也可以认为是一回事。作个不太恰当的分类,如果把设计师们天天对着显示器埋头苦干的事情叫“小设计”,那这就可以称为“大设计”。但考虑到设计师们在情感上比较难以接受,我还是决定把它叫做“外设计”;或者套用电影界比较流行的说法,叫“设计前传”吧!

事情的起因是这样的:我们要做一个活动,叫“淘宝搜藏家”,是说淘宝上有那么一批很牛叉的超级买家,天天逛淘宝,面对淘宝上多得让人抓狂的商品种类,他们却专奔着某一类商品使劲买,别的基本就顾不上。随便列几个给大伙开开眼:疯狂痴迷卡通玩偶、乃至连自己的ID都要与时俱进的melody宝宝,收罗麦当劳的一切玩具、9年共收了10几个29寸彩电纸箱的zxw141,任何跟猫头鹰有关的玩意儿都要淘到手、家里简直就是个猫头鹰窝的xsnw,买邮票买到3颗黄钻、最后连参赛的图片都要借相机拍照的chy_jq……不能再列了,再列就跑题了。有类似的搜罗爱好者可以去淘宝搜藏家里找同好:

淘宝搜藏家主页(承志:时间久远,和当时有一些不同了)>>

说正事。这些偏执又可爱的超级买家们,淘到了宝贝,就很满足地堆在家里,天天偷着乐。当然大部分的搜藏爱好者其实更喜欢与同好交流,或者说就是拿出来臭美。于是我们做这个活动的初衷,就是让更多的搜藏爱好者们,都来秀出他淘到的宝贝,看谁的搜藏更拽更酷。在我看来,对这些人而言,得不得奖倒在其次,更重要的是有这么一个显摆的机会,还能在这个过程中找到同好,一起分享,一起交流,一起Happy之乎者也也么哥!

交待完了背景,设计师就该出场了。接这个需求的设计师是岱岩,一个江湖传言中关注细节兼脾气温和都堪能令人发指的居家好男人。这一点在本案及后面的合作中,也得到了充分有力的论证!所以,当我决定在这时说出真相的时候,就已经做好了背负着无数设计师恶毒的眼神而羞愧赴死的打算——事情的真相就是,其实岱岩接到需求的时候,这个活动还不叫“淘宝搜藏家”,而是叫“淘宝收藏家”……

无论如何,例行的页面规划与需求沟通之后,岱岩拿出了第一版“淘宝收藏家”的demo:

凭心而论,除了题头上那个芙蓉姐姐状的美人鱼外,第一版demo已经基本阐释清楚了“收藏家”的概念。不幸的是,其时我以为,商业需求已经想清楚了,于是注意力完全集中在题头上的两个小人身上了。

“岱岩,那个打领带的男人是不是太老气了?毕竟淘宝的用户还是比较年轻时尚的,所以咱还是换个嫩点的形象吧,包括下面的色调,最好稍微明快一点……另外,那个女人也俗了点吧……”

“好,换!”

多么爽快而悦耳的答复啊!很快,第二版demo出来了:


如我所愿,整体色调略明快了一些,那个俗女人不见了,小头爸爸也换成了大头儿子。可是,怎么就觉得哪儿不对,总觉得缺点什么呢?哦对,没有气氛!

“岱岩,我们想体现的那种收藏很丰富、摆出来参加活动很得意的情绪,是不是可以加点‘收藏、丰富’的信息进去呀?另外,底色虽然有收藏的味道,但老旧的感觉太重,能不能调得时尚感强一点?”

“嗯,行!”

于是,第三版demo:(仅修改了题头,主体部分就不上图了)

藏品加进去了,白灰黑的渐变色看着也更时尚了,但这回岱岩自己先觉得不对了:

“那个贝壳图,还是不太对,不过类似的图太难找了……”

现在想来,其时的岱岩,无疑已经进入“改麻木了,感觉紊乱”的境界了……但既然设计师自己都不满意了,需求方通常是不会放过再接着改的机会的:

“嗯,是不太对路。而且右边照片和左边的卡通插画似乎不是很搭,要不换上咱们的代言人形象试试?代言人的形象就不存在老气或太嫩的问题了,咱再给他加一堆藏品图,是不是就不用找别的图?另外,‘淘宝收藏家’那个icon,书和眼镜似乎学究气太重了,而且一个题头上有里两个‘淘宝搜藏家’,太重复了。还是拿掉吧!”

“好吧!”

如果你还有点同情心的话,应该也会如我般慨叹:有时候,设计师们嘴里常挂着的那句“创意被强奸”,也并不见得都是无病呻吟……

我年轻的时候,淘宝市场和运营界流行一个词,叫“杨逍红”。说的是如果有一个红色系的页面demo趴在显示屏上,几个貌似专家的市场或运营人员围成一圈审稿,开场的第一句话就会是:杨逍做的吧?然后假装无奈地摇摇头,四散开去。于是“杨逍红”不胫而走,一度被传为佳话。

我有幸做了几次专家之后,有一天忽然惊觉:无论是粉红、洋红、橙红、大红、紫红还是深猪肝红,能把一种颜色的变化应用到如此炉火纯青的地步,实在是杨逍的造诣!这个造诣倒不在于设计本身,而是暗示了一个UED的坚持:在一个以商品促销为主基调的购物网站、而且是中国本土的购物网站,要表达人气、热烈、惊喜、奖品类似的情绪,除了红色系,还有什么更适合的?更何况在商业需求没有明确还得要求效率的时候,用一种大部分人都能接受的色调,无疑是最保险的。要换了我是UED,也肯定会这样想:在你还没想明白如何让人惊艳、惊喜的情况下,我至少得保证不出错啊!

好在后来的UED故事里,不少专家们都学乖了,在设计开工之前,会从其他网站找一些自认够惊艳的范例供UED参考,或再高阶一些的,在此基础上与UED沟通讨论、直至明确所需要的情绪。实在是人类的一大进步幸甚矣哉!

不幸的是,在本案发生之时,我还没来得及顿悟,于是岱岩全新的第4版demo还是无可挽回地诞生了:


我敢打赌,这个时候的岱岩,基本已经忘了他当初接的是一个什么样的Brief了,因为很快,在我小心翼翼欲言又止还没嘟哝几句的时候,他就又开始自言自语了:

“模特儿的这张照片不错,不过那几个相机太单薄了点,有点散,我再改改吧……”

“好好好,就是那几个特小的DC机换一下就行了,似乎玩收藏的人不大看的上这类货。模特儿和古董相机都挺不错,就不用动啦!”要知道这上面的所有图片,全是岱岩从图库里一张张挑过来,再一张张抠过的……在岱岩投入到再一轮的挑图修图战斗中的时候,我站在岱岩身后,想了好一会儿,终于假装长吁了一口气,说了一句话:

“总算快搞定了!”然后我就一溜小跑离开了UED办公室。

如你所知,事情当然没有搞定。在我跟岱岩讨论选用哪种相机图片的时候,就已经注定了我们又往罪恶的深渊迈进了一步。因为当第5个demo呈现在我面前的时候,我原以为这就是我要的东西,却才发现,商业需求终于明确了!

Demo5:


设计师们应该能看得出来这个题头包含多少细节、花了多少功夫,也可以评判其情绪到了何种程度。至少在我看来,这已经足够表达了整个活动“丰富的收藏、得意、满足、秀出来”的感觉。然而这种感觉恰恰是最要命的,因为我们发现,这个题头所表达的收藏的概念,太专业了,太个性了,离淘宝上很多只会淘点流行小玩意的人民群众太远了……

细心的观众也肯定发现了,活动的主标题,已经悄悄地变成“淘宝搜藏家”了。这时候不得不出场一位决定性的人物,如你所知,该人物就是我的老板。如果要在此时给老板下一个定义的话,那就可以这样理解:老板,就是一个在拍板之前老练地帮你把关的人。

老板就提了两点。一点意见:现在的设计太专业,太小众,即使少数来参赛的会员确实很专业,但给绝大多数来看热闹的用户看的,也一定是很亲和而popular的。一点建议:把“收藏家”改成“搜藏家”吧,不会太局限,而且能体现淘宝的感觉。

一字之差,千里追杀……

我记得当我再次出现在岱岩面前,小心翼翼细声细气地描述这个最终版需求的时候,岱岩好像说了一句话,也好像没说这句话:

“哦……”

周星驰《大内密探零零发》里面有个大坏蛋,就是金国的无相皇。该坏蛋起初扮成个绝色美女勾引零零发,然后不知怎么的,绝色美女还会变成长个小胡子的美男子,到最后被逼急了,干脆就连脸也没有了。反正就是不知道他长什么样啦!假如有这么个面目模糊的人去找UED,说,给我做个图,你看着设计一个吧!那我估计脾气再好、Value再高的UED也会抓狂。

据说无相皇还有一绝招,叫隔山打牛,就是冲你一掌打过去,你一点也不疼还很舒服,旁边的人却叫苦不迭。而且这绝招还能说变就变,等你以为被打了没事、要凑上去舒服舒服的时候,这一拳打过来,又能让你筋脉尽断痛不欲生。总之就是没个准数儿啦!假如有这么个不靠谱的主儿去找UED,说,我要做个活动页面,你先做做看吧!那我估计淘宝UED部门很快就被撤销,因为再也没人愿意做这份有前途的职业了……

毕竟UED不是零零发,放着好好的太平日子不过,非要活活被雷劈一下,换来一招“天外飞仙”后才把事情摆平。伟人不是说过么,大起大落的人生是不幸的!

当然,也有例外。也许老天实在看不下去了,终于在我和岱岩即将双双上吊之际,论坛里忽然惊现一张绝世好图!谢天谢地,活动在论坛里预热了一段时间,终于有会员发出高质量的照片来了。征得会员的同意之后,很快,几乎不用什么设计,第6版demo就出来了。我们要的全部情绪,也终于到齐了:


每次想起这个环节的时候,我的脑海里就会浮现出一个场景:《武林外传》里,七侠镇唯一的缁衣捕头老邢,划拉着手势,恬着那张欠扁的脸说:有时候,抓贼就是这么简单!

……

我年轻的时候,发表过一个观点,说是一个页面的好坏,需求方应该承担80%的责任。就有一个叫雅妈的家伙跳出来,说“没那么多吧”,表示其有不同意见,或者说持谨慎的认同。雅妈是女性,女性的意见总是要尊重的。于是我就决定改成四六开,需求方承担60%,UED承担40%。其实比例是多少并不重要,重要的是,难道你没发现,第6版demo太过女性化了吗?

女性是购物网站的主力军,其实没什么错。但也总得尊重一下六成男性网民的感受吧!设计到了这个份上,题头已经没什么空间、更没勇气再改了,最快捷的方法,无非是妥协、中和一下,于是就有了淡蓝色为主体的第7版,是为最终版。

页面上线之前,确认可以发布的时候,我好像说了一句“再也不改了!”,又好像什么也没说。


故事讲完了。作为一篇记叙文,其实是可以不用做总结的。但考虑到用户体验,倒也可以罗列几个问题,权当作一份checklist吧。其实道理谁都懂,就看你到时候有没有时间和心力去想明白那些问题了:

1,商业需求明确了吗?跟你的老板、团队确认了吗?你自认为需求已经清晰了吗?身边找三五个人都可以理解你的需求吗?在你还没想明白之前,还是不要去找UED了吧!

2,UED真正理解你的需求了吗?你的商业需求和设计方向匹配吗?双方经过深入讨论并确认了吗?在设计风格上达成共识了吗?可能的话,还是让UED多说说话吧!

我年轻的时候,被要求作一次关于策划的分享。准备好讲义之后,就屁颠屁颠去找杨逍,希望跟他一起分享。当时的心情,很是有一种要反水的兴奋……我的意思是说,其实UED也可以向需求方提提需求。

谨以此文送给可爱的岱岩同志。

 
2008-02-08 22:36
用户体验(User Experience),正在成为判断一个网站或Web应用是否成功的关键标志。通常,对用户体验只能作定性表述,带有比较强的主观色彩。

下面这篇文章勾勒了一个关于用户体验的简易的量化分析模型。可以比较快速、相对客观地对站点的用户体验进行可视化的表示。


正文:
What is the User Experience?

The term "user experience" refers to a concept that places the end-user at the focal point of design and development efforts, as opposed to the system, its applications or its aesthetic value alone. It's based on the general concept of user-centered design.

The user experience is primarily made up of a four factors:

  • branding
  • usability [1]
  • functionality
  • content

Independently, none of these factors makes for a positive user experience; however, taken together, these factors constitute the main ingredients for a website's success.

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Take, for example, a brilliantly designed site that routinely gives server errors, or times-out. Or imagine a fantastic, database-driven application that, for some reason or other, is never used because it's buried deep within the bowels of the site's information architecture. In both cases, we see that the independent elements of branding, usability, functionality and content structure aren't necessarily indicative of a site's success. Yet, when taken together, these core elements provide the basis for the user experience.

The Need for an Objective Analysis Tool

Say you've got a new lead -- they're unhappy with their Website in its current form and want you to help steer the site in the right direction. If you're like me, the first thing you'll do is take a look at the site and make some cursory mental notes. How then do you convey these ideas and notes back to the client without simply ripping the current site apart?

The problem is that each of our perceptions of how 'good' or 'bad' a Website is, is skewed by our personal backgrounds and specialties within the industry. Asked to evaluate a Website's benefits and constraints, a developer, usability professional, designer or information architect may come up with an entirely different critique.

An objective tool for measurement and analysis helps you provide your clients with fact-based recommendations, as opposed to mere conjecture and opinion. The methodology we'll explore in this article will help you to:

  • Remove your personal preferences (subjectivity) from the equation as much as possible.
  • Enable persons with different backgrounds (designers, developers, clients) to share a common understanding of the site.
  • Create ground rules for comparisons of the site to those of competitors, or past development efforts.
  • Provide your clients with a fact-based, visual representation of their site's benefits and limitations.
Measuring the User Experience

As mentioned above, the user experience is made up of four interdependent elements:

  • branding
  • usability
  • functionality
  • content

But, how can we quantify and measure these seemingly intangible elements?

The methodology is quite simple. We separate our analysis into four sections -- one for each of the four elements of the user experience. For each of these elements, we create a series of statements or parameters against which the Website in question will be measured. A scale of 1 to X is created for each of the statements; we give each statement a score within this range.

Once you've completed this first part of the analysis, you should have a score for each of the statements in each of the four sections.

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In the sample analysis attached to this article, we only used five statements or parameters for each element. Consequently, we work with a 20-point scale, so that the maximum total score of the site is 100. So, if we added an extra five statements or parameters to each element, we'd rate each on a 10-point scale.

Below, find a brief explanation of each of the elements and the statements or parameters used in the sample analysis.

Branding

Branding includes all the aesthetic and design-related items within a Website. It entails the site's creative projection of the desired organizational image and message. Statements used to measure branding can include:

  • The site provides visitors with an engaging and memorable experience.
  • The visual impact of the site is consistent with the brand identity.
  • Graphics, collaterals and multimedia add value to the experience.
  • The site delivers on the perceived promise of the brand.
  • The site leverages the capabilities of the medium to enhance or extend the brand.

Functionality

Functionality includes all the technical and 'behind the scenes' processes and applications. It entails the site's delivery of interactive services to all end users, and it's important to note that this sometimes means both the public as well as administrators. Statements used to measure a site's functionality can include:

  • Users receive timely responses to their queries or submissions.
  • Task progress is clearly communicated (e.g., success pages or email updates).
  • The Website and applications adhere to common security and privacy standards.
  • Online functions are integrated with offline business processes.
  • The site contains administration tools that enhance administrator efficiency.

Usability

Usability entails the general ease of use of all site components and features. Sub-topics beneath the usability banner can include navigation and accessibility [2]. Statements used to measure usability might include:

  • The site prevents errors and helps the user recover from them.
  • Overall page weight is optimized for the main target audience.
  • The site helps its visitors accomplish common goals and tasks.
  • The site adheres to its own consistency and standards.
  • The site provides content for users with disabilities.

Content

Content refers to the actual content of the site (text, multimedia, images) as well as its structure, or information architecture. We look to see how the information and content are structured in terms of defined user needs and client business requirements. Statements used to measure content can include:

  • Link density provides clarity and easy navigation.
  • Content is structured in a way that facilitates the achievement of user goals.
  • Content is up-to-date and accurate.
  • Content is appropriate to customer needs and business goals.
  • Content across multiple languages is comprehensive.

In most instances, I use from 10-20 separate statements for each of these four elements. I suggest you use the statements above as a basis for creating your own analysis. Remember that if you add more statements, you must also refine the 20-point scale so that each element's total score is 100. For example, if you used 10 statements for each element, then your rating scale would be 1-10. If you used 20 statements for each element, your scale would be 1-5.

For a example of this style of analysis download this sample Excel file [3].

Displaying Your Results

Once you've completed your analysis and have values for each of the statements or parameters, it's time to put this data into a clear, communicative format.

1322_Graphic3

The first thing we want to do is add up all the values for each element. Because we've set the point scale to provide with a maximum score of 100 for each element, what we really have is a percentage score. Once we have these percentage values, what I've found works best is to create a Spider chart to visually represent them. Microsoft's Excel or Open Office Calc both work well here, although any spreadsheet program with graphing capabilities will do.

Using your spreadsheet program, you can generate a host of visual representations of the data. See the sample file you downloaded above for more examples.

1322_Graphic4

Get Creative with Your Analysis

The great thing about the analysis and methods described in this article is that they can be catered to your specific client or project needs.

There's no reason why you couldn't add a fifth category to the analysis to describe accessibility or business metrics. For example, say you've got a government client that needs to adhere to Section 508 regulations (for the U.S.). You could easily create a set of statements or parameters that deal exclusively with the accessibility element, modifying your charts to display accordingly. Likewise, it would be very easy to create a category that deals exclusively with your client's important business metrics, for example, ROI, click-through rates, conversions, or repeat customers.

Alternatively, this platform of analysis can enable you to add greater weight to particular elements of your choice. Say you have a client who's a luxury goods manufacturer, and is heavily focused on branding and look and feel. There's no reason why you couldn't create a modified measurement system that gave greater weight to the branding elements and less to, say, the usability elements.

Practical Uses

I've incorporated this analysis into a number of different projects on which I've worked. Often, I include a 'quick and dirty' analysis as an appendix to a new client proposal, to provide the prospective clients a snapshot view of where their site stands vis-à-vis the competition.

Providing this kind of review also gives you an excellent chance to display your professionalism. Chances are that other firms bidding on the RFP in question will not include such 'free' consulting services -- and your inclusion of this report in your proposal may be a decisive factor in your favor.

In other instances, I've had clients pay for an in-depth analysis of their site complete with recommendations. This type of report includes, for each of the statements or parameters, several descriptive paragraphs complete with examples or screen shots. If I'm ultimately hired to follow through on my recommendations, I often schedule another evaluation six months after the launch of the site as a means of showing improvement, while at the same time reinforcing the value of my services.

This type of analysis can also serve as a gateway project that leads to further business. If you price the analysis well, it can be a great tool for getting your foot in the door and showing the new client the benefits of your services.

 
   
 
 
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