会话技巧
To point out the positive side of the situation:

-My mom always call me in the evening when I'm going to study.
-Yeah, but she do...(pointing out the positive)

-Negative ....
-Yeah, but .... Positive side

-I was the only person in the bank who can't speak English well.
-That's really tough, but it's a good way to improve your English.(Look the light side)